Terms & Conditions

Please read our Terms & Conditions thoroughly.

We change our terms and conditions occasionally, as and when necessary, so please do not assume that the same terms will apply to future orders.

This website is operated by: Claughton Catering Limited Registered address: Charlies, 14th Century Cottages, Fore Street, Tintagel, Cornwall, PL34 0DA Registered in England: 05035218 VAT number: GB 241 6269 15

Food Allergies & Intolerances Please speak to our staff about the ingredients in your meal, before placing your order. 

Ordering We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment. We reserve the right not to accept any order. All goods are offered subject to availability.

Pricing & Availability All prices are inclusive of UK VAT. Promotional offers and prices are as stated, with no further discounts available. Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. All goods are offered subject to availability. We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time. We retain the right to cancel an order and credit it in full. Goods supplied remain Claughton Catering Ltd property until payment has been received.

Delivery We may use an independent courier. The courier will attempt to deliver twice. Your order will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event. Please note we currently only deliver to addresses within mainland UK. The signatory must be over the age of 18 to sign for the delivery. We currently have a 10kg limit on orders. We dispatch orders Monday to Friday. Your order will be dispatched the same day if placed before 12.00pm (during busy periods this may not always be possible). If placed after this time it will be dispatched the next working day. Payment You can have full confidence that our online ordering service is fully secure. All credit card transactions are processed using the highly secure payment gateway, PayPal, and your credit card details are never stored anywhere on our servers. Once you reach the order process, you will notice the web address at the top of the page will change to begin with https://www instead of http://www. This is a sign that you are entering a secure site.

Cancellations or Complaints As you are entering into a distance selling contract, you may cancel your order at any time from the point of placing the order until 14 working days after the day the goods are delivered. If you wish to cancel please notify us in writing at Charlie’s, 14th Century Cottage, Fore Street, Tintagel, Cornwall, PL34 0DA. or by using our contact form. Please note that a charge may be made to cover the cost of collecting goods in the event of a cancelled order that has already been delivered. We retain the right to cancel an order and credit it in full if a payment does not meet the requirements of our stringent security checks. We will provide a full refund or replacement for any items that are faulty. This does not affect your statutory rights. We will require faulty items to be returned to us. We will arrange this as necessary at your convenience. Should you have a query regarding ordering or delivery, please telephone on 01840 779500 or use our contact form. Alternatively for any complaint, write to us at Charlie’s, 14th Century Cottage, Fore Street, Tintagel, Cornwall, PL34 0DA. Complaints in respect of quality or service will be attended to personally by the directors.

Disclaimer The information contained in this website is for general information purposes only. The information is provided by Claughton Catering Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Claughton Catering Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Claughton Catering Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright This website and its content is copyright of Claughton Catering Ltd ©Claughton Catering Ltd 2013 All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than with explicit consent from the directors. Crime prevention For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Last Revision Date: 02nd January 2021